Proficient in multiple languages
Supply Senior game customer service who are proficient in Chinese, English, Japanese and other languages. We help customers open the game market.
Professional game customer service team is in Chengdu Jilian Rui
We provide not only game cs, but also a game cs solution that has guiding value to the player, has optimized value for the product, and has the benefit value to the enterprise.
Full access and prompt response player's service requests from different channels such as Web, APP, WeChat, Facebook, line, phone, email
VIP Player will be handle Preferentially, and solve timely. Accounts, recharge and big BUG wills also be handled by corresponding CS to make players satisfied and Win the trust.
All kinds of inbound calls and outbound calls, such as consulting reception, invitation, complaint handling, etc.
The QA inspectors randomly check the quality of the service, and record the communication process that can be investigated and the data management system with multiple forms of information.
According to the game operation events, deploy the business consultation outbreak emergency plan
Professional IT and network security departments ensure smooth service. Employees sign confidentiality agreements and protect customer information.
Timely guide players to give good remark or 5 stars in Apple store, Google play or other stores after players satisfy our service.
We enjoy the games, share our experiences, constantly improve the FAQ, and carry out refined management of player data to improve player satisfaction.
Simplified, mature and intelligent office process
Use big data to effectively split the flow, quickly create work orders, cs interchange, work together, and ensure service consistency
Daily inspections to work orders, attendance, QA, etc. Complete the overall business flow, meet needs of management, and ensure the quality of work
Understand the needs, well play the game, reasonably develop the CS work system that closely follows the business characteristics, submit work reports, and effectively communicate
FAQ real-time update and professional maintenance, accurate management of account data, manual + intelligent business model, enhance player satisfaction
More than 3 years of experience in large-scale overseas game services, multilingual game services such as English, Japanese, and Korean are on call to assist customers in exploring overseas markets.
professional skills and ethics training
Improve game rankings
Share tasks, promote activities, actively guide players to give 5 stars, and improve game ranking in the application market
Understand player’s needs, measure service quality, interact intimately with the way the player likes
Data guides the future
DAU, MAU, QC, KPI... timely feedback of player dynamics and market trends to support the operation team, providing strong support for business decisions
Jilian Rui Professionally provides you with efficient and accurate elite team services
to help enterprises gain insight into users.
Cooperation case one
Game customer service outsourcing project
Customer Background: China's leading mobile game developer
Project Description: Provide 7*24 hours online cs for two large games of the customer game. The service content includes in-game player consultation, Facebook, support email, Googleplay store reviews, game forums and other channels; service methods include online consultation, hotline, e-mail and other interactive modes; also provide English, Spanish, French And a variety of languages. To provide customers with a full range of online game customer service.
Collect and feedback the players' questions and suggestions timely, submit them to the customer, help the customer to solve the player's problems and consultations in a timely and effective manner, improve the player's satisfaction and win the customer's approval.
Cooperation case two
Overseas game customer service outsourcing service
Customer background: China's leading mobile game developer
Project Description: Provide 7*24 hours online customer service and guidance and management services for its self-built customer service team for overseas large-scale mobile games. The service content includes player consultation, work order business, etc., and helps customers manage the growth and training of their own customer service team, help solve difficult problems, assist in handling super R, improve big R satisfaction, optimize processes and so on.
Help customers to establish an efficient customer service system, timely feedback on players and market information, provide strong customer service and business decision support for game localization, and help customers win opportunities in overseas markets.