Proficient in multiple languages
Supply Senior game customer service who are proficient in Chinese, English, Japanese and other languages. We help customers open the game market.
Professional game customer service team is in Chengdu Jilian Rui
Proficient in multiple languages
Supply Senior game customer service who are proficient in Chinese, English, Japanese and other languages. We help customers open the game market.
7*24 hours online support
24hours on line, know players’ needs and solve their problems quickly and timely
Multiple channels handled
All kinds of channels will be handled.
One-on-one communication
Communicating with players in a one-on-one manner to enhance players' experience.
We provide not only game cs, but also a game cs solution that has guiding value to the player, has optimized value for the product, and has the benefit value to the enterprise.
Multi-channel
online cs
Full access and prompt response player's service requests from different channels such as Web, APP, WeChat, Facebook, line, phone, email
Customer Service
in game
VIP Player will be handle Preferentially, and solve timely. Accounts, recharge and big BUG wills also be handled by corresponding CS to make players satisfied and Win the trust.
Inbound calls and outbound calls service
All kinds of inbound calls and outbound calls, such as consulting reception, invitation, complaint handling, etc.
QA
center
The QA inspectors randomly check the quality of the service, and record the communication process that can be investigated and the data management system with multiple forms of information.
Business
outbreak
According to the game operation events, deploy the business consultation outbreak emergency plan
Information security management
Professional IT and network security departments ensure smooth service. Employees sign confidentiality agreements and protect customer information.
Game image
maintenance
Timely guide players to give good remark or 5 stars in Apple store, Google play or other stores after players satisfy our service.
Player satisfaction enhancement
We enjoy the games, share our experiences, constantly improve the FAQ, and carry out refined management of player data to improve player satisfaction.
Simplified, mature and intelligent office process
Effective shunt
Use big data to effectively split the flow, quickly create work orders, cs interchange, work together, and ensure service consistency
Strict management
Daily inspections to work orders, attendance, QA, etc. Complete the overall business flow, meet needs of management, and ensure the quality of work
Tailored
Understand the needs, well play the game, reasonably develop the CS work system that closely follows the business characteristics, submit work reports, and effectively communicate
FAQ
FAQ real-time update and professional maintenance, accurate management of account data, manual + intelligent business model, enhance player satisfaction
Game localization
More than 3 years of experience in large-scale overseas game services, multilingual game services such as English, Japanese, and Korean are on call to assist customers in exploring overseas markets.
project system
accountability
quality management
talent training
professional skills and ethics training
Improve game rankings
Share tasks, promote activities, actively guide players to give 5 stars, and improve game ranking in the application market
Spread brand
Understand player’s needs, measure service quality, interact intimately with the way the player likes
Data guides the future
DAU, MAU, QC, KPI... timely feedback of player dynamics and market trends to support the operation team, providing strong support for business decisions
Jilian Rui Professionally provides you with
efficient and accurate elite team services
to help enterprises gain insight into users.
Focus on the player experience, Improve service quality
Looking
for professional game customer service, just in Chengdu Jilian Rui
Our team:
Our team can be cute, be proficient in games, retain players, find bugs, swallow grievances, hold geeks, be gentle and understanding, keep standby 24-hour, we can also optimize game content and correctly guide the development of the game.
Our management:
Full record recordable communication process, form multi-information data management, fast and effective emergency response measures, humanized and diversified service system, effectively guide players' word-of-mouth communication.
Our cost performance:
Four years of game customer service experience, won the customer's approval, the cooperation renewal rate of 93.5%, the cost is much lower than the employment of customer service, no need to pay for the idle customer service, super cost-effective.
